Anthropic· Finance· San Francisco, CA | New York City, NY | Seattle, WA
Senior Manager, Revenue Accounting, Order Management & Billing
Classified Tasks (17)
Automate 0%Augment 65%Human-Only 35%
Augment (11)
AI assists, human decides
Drive order management and billing operations to ensure accuracy, completeness, and timeliness
operational
Lead comprehensive user acceptance testing (UAT) for new product launches
technical
Influence product introduction processes by providing guidance on billing and order management implications
leadership
Support monthly accounting close activities, including contract review, usage validation, invoice verification, journal entries, and analytics
administrative
Develop and track operational metrics to support strategic decision-making
analytical
Support global business operations and accommodate international customer billing requirements
operational
Identify and implement process improvements to enhance efficiency, scalability, and customer experience
operational
Own the end-to-end RFP process and implementation of new order management systems, from requirements gathering through selection, deployment, and integration
technical
Establish and maintain controls and segregation of duties within order management and billing operations
administrative
Prepare documentation and address inquiries to support audit requirements
administrative
Develop and maintain documentation for team processes and procedures
administrative
Human-Only (6)
Requires human judgment
Spearhead the development and scaling of order management processes
leadership
Resolve complex billing scenarios, including contract modifications, usage disputes, and non-standard pricing structures
operational
Collaborate with Revenue Accounting, Technical Revenue Accounting, and AR & Collections teams
communication
Cultivate partnerships with cross-functional Quote-to-Cash teams, including GTM, Legal, Tax, Billing Engineering, and Finance Systems
communication
Partner with vendors to optimize billing systems, evaluate new features, and implement solutions
operational
Drive critical financial infrastructure improvements across the organization
leadership
Job description
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role We're seeking an experienced Order Management & Billing professional to join our Revenue Accounting Team. In this pivotal role, you'll spearhead the development and scaling of our order management processes while solving complex, cross-functional challenges. You'll collaborate across the organization to drive critical financial infrastructure improvements. If you're passionate about making a significant impact at an innovative company at the forefront of AI development, join us in our mission to build cutting-edge, safe AI systems. Responsibilities Core Operations & Financial Management Drive aspects of order management and billing operations, ensuring accuracy, completeness, and timeliness Independently resolve complex billing scenarios, including contract modifications, usage disputes, and non-standard pricing structures Lead comprehensive User Acceptance Testing (UAT) for new product launches and influence product introduction processes by providing expert guidance on billing and order management implications Support monthly accounting close activities, including contract review, usage validation, invoice verification, journal entries, and analytics Develop and track operational metrics to support strategic decision-making Support global business operations and international customer requirements Strategic Partnerships & Collaboration Collaborate closely with other pillars of the Revenue Accounting and Operations Team, including Revenue Accounting, Technical Revenue Accounting, and AR & Collections Cultivate strategic partnerships with cross-functional teams across the Quote-to-Cash ecosystem, including GTM, Legal, Tax, Billing Engineering, and Finance Systems Process & System Optimization Identify and implement process improvements to enhance efficiency, scalability, and overall customer experience Partner with vendors to optimize billing systems, evaluate new features, and implement innovative solutions Independently own the end-to-end RFP process and implementation of new systems in the order management domain, from initial requirements gathering through selection, deployment, and integration Compliance, Controls & Documentation Establish and maintain robust controls and segregation of duties within order management and billing operations Support audit requirements by preparing documentation and addressing inquiries Develop and maintain documentation for team processes and procedures You may be a good fit if you have Bachelor's degree in Accounting, Finance, or related field 7+ years of progressive experience in Billing/Order Management within high-growth SaaS/technology companies, including 5+ years in a reviewer role Working knowledge of ASC 606 revenue recognition principles Expert understanding of Quote-to-Cash processes for SaaS, covering both subscription and consumption-based business models across B2B and B2C products Extensive experience with contracting systems, billing platforms, payment processors, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora) Proven track record leading large-scale strategic initiatives end-to-end Outsta