Prove the Change. Before the Board Asks.
Every workflow redesign produces a before and after. Every role audit produces task-level data. This page shows how we turn that data into the numbers your CFO needs: hours reclaimed, capacity freed, cost per business unit.
What We Measure
Four metric categories, measured at task level, rolled up to department. Each has a defined baseline and cadence.
- Tasks completed per hour
- Cycle time per process
- Processing volume per person
Baseline: Pre-redesign task throughput per person
- Error rates
- Rework frequency
- First-pass accuracy
Baseline: Current error and rework rates from ops data
- Hours reclaimed per person per week
- FTE equivalent freed
- Cost per transaction
Baseline: Current labor hours per task category
- Judgment call accuracy
- Escalation handling time
- Skill development velocity
Baseline: Pre-training assessment scores
How We Calculate
The same formulas that run in our audit tools. Published here so you can verify them.
Savings Rates
Formulas
Hourly rate: Role-specific from O*NET wage data (US Bureau of Labor Statistics), adjustable for your market
Annual hours: 50 weeks x 40 hours/week
Included
- Direct labor time savings based on task classification
Excluded
- Implementation costs
- Licensing fees
- Change management time
- Productivity ramp-up period
These are gross savings. Net impact depends on your implementation investment. We model the full cost picture during the pilot.
Sample Analysis: Customer Service Representative
Sample analysis using standard methodology. Your numbers will differ.
For a team of 50: 969.9999999999999 hrs/week saved, ~$2.4M/year at $50/hr
Impact by Adoption Rate
| Adoption | Hours Saved/Week | Annual Savings |
|---|---|---|
| 30% (Conservative) | 291 hrs | $727K |
| 60% (Moderate) | 582 hrs | $1.5M |
| 90% (Aggressive) | 873 hrs | $2.2M |
Full adoption rarely happens in Year 1. We recommend planning with 60% adoption and measuring quarterly.
Generate Your Numbers
The methodology above runs on data from two sources. Pick your starting point.
Redesign a Workflow
Classifies every task in a workflow and produces a measurement framework with baselines and targets across all four categories.
Redesign a workflowAudit a Role
Classifies tasks for any role and calculates hours saved, FTE equivalent, and annual savings per person.
Audit a roleStart the Pilot
One workflow, fully analyzed, with real numbers for your organization. 4 weeks to pilot data. Includes implementation cost modeling.
Start the pilotReady to measure impact in your organization?
Start with one workflow. Get real numbers in 4 weeks.