Anthropic· People· San Francisco, CA | Seattle, WA
People Operations Lead
Classified Tasks (14)
Automate 0%Augment 86%Human-Only 14%
Augment (12)
AI assists, human decides
Analyze the current state of People Ops processes and workflows to identify gaps and improvement opportunities
analytical
Identify opportunities to streamline and connect processes within and beyond the People Services team
operational
Map end-to-end processes to detect where workflows break or slow down
operational
Propose solutions for process breakdowns and bottlenecks
analytical
Design and build improved People Ops processes and workflows directly
operational
Document requirements and partner with technical teams to implement process and system solutions
communication
Manage the employee support experience by improving tooling and support workflows
operational
Analyze employee support data to drive continuous improvement in support processes
analytical
Collect feedback from employees and partner teams to prioritize high-impact improvements
communication
Build and manage automated processes to audit and maintain workforce data quality
technical
Support internal and external audits by supplying process documentation and audit evidence
administrative
Create and maintain runbooks and standard operating procedures (SOPs) for People Ops processes and systems
administrative
Human-Only (2)
Requires human judgment
Contribute to the People Services team's vision and strategy for scalable People Operations processes
leadership
Partner with other People teams and cross-functional partners (IT, Security, Legal, Finance) to improve end-to-end workflows
communication
Job description
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic is looking for a People Operations Lead to join our People Services team. We're a small team that keeps onboarding, offboarding, employee support, and the rest of the employee lifecycle running as the company grows. We're at the stage where the processes that got us here need to become the systems that take us further, and we're hiring a senior individual contributor to help drive this work. In this role, you will contribute to our vision, analyze our current state, and then get hands-on to build our future state. You’ll build some of these new processes and workflows yourself, and others will be built in partnership with more technical teams (e.g. People Systems). Our work doesn’t exist in a silo, so you’ll work closely with other People teams and cross-functional partners like IT, Legal, Finance, and Security to improve workflows end-to-end. We have a solid foundation with a lot left to build, and you'll help shape what comes next. Responsibilities: Process Improvement & Transformation Proactively identify opportunities to streamline and connect processes within and beyond our team Map processes end to end to see how things currently run, find where they break or slow down, and propose solutions Design and build improved processes yourself, or document the requirements and partner with technical teams to build them Improve cross-functional processes by partnering with other People teams and teams across the org (IT, Security, Legal, Finance) Manage our employee support experience, focusing on improving our tooling and analyzing data to drive continuous improvement Collect feedback from employees and partner teams to make sure we are focusing on areas that drive the most impact Data Integrity & Governance Build and manage automated processes to audit and maintain the quality of our workforce data Support internal and external audits with process documentation and evidence Document runbooks and SOPs for our processes and systems You might be a good fit if you: Have 6–10+ years in People/HR Operations and have scaled People Ops functions in-house Have hands-on experience converting manual processes into scalable systems Learn systems quickly and enjoy figuring out how things work under the hood Communicate clearly with business and technical teams, flexing your communication style for your audience Form strong cross-functional partnerships to collaborate on processes with upstream/downstream impacts Move quickly without sacrificing quality or introducing risk Have managed processes and data in enterprise HR systems (e.g. Workday) — configuration experience isn't necessary Have managed employee support through ticketing systems (e.g. Jira) Strong candidates may also have: Experience using light code (e.g. Google Apps Script) to optimize People Ops processes Experience using AI to build new People Ops workflows Experience with internal controls and enterprise audits (e.g. SOC 2, SOX, ISO) The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and ann