Anthropic· Security· Zürich, CH
Incident Manager - Detection & Response
Classified Tasks (16)
Automate 0%Augment 69%Human-Only 31%
Augment (11)
AI assists, human decides
3. Establish and run incident commander rotations within D&R to ensure clear ownership and effective coordination during incidents of varying severity.
operational
4. Define how post-incident action items are captured, assigned, tracked, and completed across teams.
operational
5. Ensure follow-through on tactical fixes and strategic improvements after incidents.
operational
6. Gather, analyze, and report on incident trends and patterns to surface systemic risks, recurring root causes, and organizational vulnerabilities.
analytical
7. Translate incident trend analysis into actionable cross-functional initiatives.
leadership
9. Lead incident review forums (post-mortems and retrospectives) and capture, socialize, and drive action on learnings across the organization.
communication
10. Develop and maintain D&R incident response documentation, playbooks, runbooks, and training materials, and keep them current as systems and threats evolve.
administrative
11. Partner with detection engineering to improve alert fidelity, reduce noise, and shorten time-to-detection for security events.
technical
12. Define, develop, and track incident management KPIs.
analytical
13. Report incident management metrics and findings regularly to D&R and Security leadership.
communication
15. Drive maturation and scaling of the incident response lifecycle from detection and triage through containment, remediation, and post-incident review.
operational
Human-Only (5)
Requires human judgment
1. Own the end-to-end D&R incident management program, including detection workflows, response processes, escalation paths, communication standards, and remediation tracking.
operational
2. Serve as incident commander for security incidents and coordinate response across executive, engineering, security, legal, and other stakeholders.
leadership
8. Partner with engineering, infrastructure, security, and product teams to prioritize and implement broad fixes and preventive improvements that address root causes.
leadership
14. Support cross-functional training and initiatives (e.g., tabletop exercises, trainings, talks) to uplevel security awareness across the company.
communication
16. Work cross-functionally to ensure broad fixes and systemic improvements are actually implemented across engineering, security, infrastructure, and product teams.
leadership
Job description
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role: The Detection & Response (D&R) team plays a critical role in protecting our systems, users, and data from security threats. We’re looking for an experienced Technical Program Manager to own and evolve incident management within D&R. This is a senior-level specialization on the Technical Program Manager ladder, focused on how we detect, respond to, and learn from security and operational incidents. You’ll be the driving force behind maturing and scaling our incident response lifecycle—from detection and triage through containment, remediation, and post-incident review. Critically, some of the highest-impact work in this role happens after the immediate response: gathering data on incident trends, reporting on patterns and root causes, and working cross-functionally across engineering, security, infrastructure, and product teams to ensure that broad fixes and systemic improvements are actually implemented. You won’t just manage incidents—you’ll make sure we get meaningfully better after each one. Responsibilities: Own the end-to-end D&R incident management program: detection workflows, response processes, escalation paths, communication standards, and remediation tracking. Serve as incident commander for security incidents, driving clear coordination across executive, engineering, security, legal, and other appropriate stakeholders. Establish and run incident commander rotations within D&R, ensuring clear ownership and effective coordination during incidents of varying severity. Drive post-incident accountability by defining how action items are captured, assigned, tracked, and completed across teams—ensuring follow-through on both tactical fixes and strategic improvements. Gather, analyze, and report on incident trends and patterns to surface systemic risks, recurring root causes, and areas where the organization is most vulnerable. Translate trend analysis into actionable cross-functional initiatives: partner with engineering, infrastructure, security, and product teams to prioritize and implement broad fixes and preventive improvements that address root causes rather than symptoms. Lead incident review forums (post-mortems, retrospectives) and ensure learnings are captured, socialized, and acted upon across the organization. Develop and maintain D&R incident response documentation, playbooks, runbooks, and training materials; keep them current as the threat landscape and our systems evolve. Partner with detection engineering to improve alert fidelity, reduce noise, and shorten time-to-detection for security events. Define, develop, and track incident management KPIs and report regularly to D&R and Security leadership. Support broad cross-functional training and initiatives to uplevel security awareness across the company (e.g. Tabletop exercises, training, talks). You may be a good fit if you: Have 7+ years of experience in technical program management, incident management, or security operations, with significant time spent in a detection & response or security incident response context. Have led or built incident response programs at a technology company, ideally in a high-growth or security-intensive environment. Have a demonstrated track record of turning incident data into organizational improvements—not just writing post-mortems, but driving the cross-functional work to implemen