Anthropic· Technical Program Management · San Francisco, CA | New York City, NY
Field Services Engineer
Classified Tasks (24)
Automate 0%Augment 58%Human-Only 42%
Augment (14)
AI assists, human decides
Maintain network infrastructure across multiple sites
technical
Oversee smarthands and outside plant vendors, managing dispatches to vendors
operational
Ensure vendor SLA compliance for outside plant and fiber repairs
operational
Validate network device configurations after installation
technical
Support commissioning of network devices and systems
technical
Triage RMA cases for faulty network equipment
technical
Ship RMA units and manage related shipping logistics
operational
Track RMA status and close RMA cases upon resolution
administrative
Manage spares inventory across multiple sites
operational
Coordinate logistics for spares distribution across sites
operational
Track physical assets through cradle-to-grave lifecycle from install to decommission
administrative
Coordinate outsourced vendor work and manage vendor performance and deliverables
operational
Develop and document repeatable processes, playbooks, and operational procedures
administrative
Execute equipment commissioning activities during site deployments
technical
Human-Only (10)
Requires human judgment
Deploy network infrastructure and perform bring-up across multiple sites
technical
Validate vendor fiber optic splicing, testing, and repair quality
technical
Install network devices including switches, routers, and optics
technical
Perform hardware swaps under RMA procedures
technical
Conduct physical asset audits at sites
operational
Perform rack-and-stack deployments at site locations
technical
Coordinate and execute forklift upgrades or large-scale equipment replacements
operational
Execute equipment decommissioning and removal activities
technical
Travel to sites across the U.S. up to 40–60% of the time
operational
Perform additional site infrastructure work as needed by the network infrastructure team
technical
Job description
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Your primary mission is network operations: deploying and maintaining network infrastructure, overseeing smarthands vendors, and owning the physical infrastructure lifecycle from install through decommission. You’ll also flex into other site work as the network infrastructure team needs you. This isn’t a maintenance gig; you’ll be building the processes, playbooks, and operational discipline that the team scales on. You’ll work across sites, travel regularly, and have a direct impact on the infrastructure that powers Claude. Responsibilities Own network infrastructure deployment, maintenance, and bringup across sites Oversee outside plant and long-haul fiber optic repair vendors: manage dispatches, validate work quality, and ensure SLA compliance Execute network device installation, configuration validation, and commissioning support Own RMA processes end-to-end: triage, swap, ship, track, close Manage spares inventory and coordinate logistics across sites Conduct physical asset auditing and cradle-to-grave lifecycle tracking Coordinate with vendors for outsourced work and hold them accountable Build repeatable processes and playbooks that scale with the team Support various site deployments like: rack-and-stack, commissioning, forklift, decommissioning as needed Travel up to 40 - 60% to sites across the U.S. You may be a good fit if you Have 5+ years (3+ considered for the right candidate) of hands-on experience in field engineering, network operations, or telecom infrastructure Understand fiber optic systems well enough to oversee vendor work: you can validate splicing, testing, and repair quality without necessarily doing it yourself Are familiar with network hardware deployment (switches, routers, optics) Have managed RMA workflows and spares logistics across multiple sites Hold relevant certifications or are willing to obtain them (OSHA 10/30, BICSI, fiber certifications, confined space) Can work independently in the field with minimal supervision: you know how to figure it out, and are not afraid to reach out and ask questions when needed Have experience building processes from scratch, not just following them Thrive in ambiguity and move fast without waiting for perfect information Have a bias toward action: you’d rather do than talk about doing Communicate clearly and directly, especially when flagging risks or blockers The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $250,000 — $290,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of