OpenAI

Ai Success Engineer Government Washington Dc

Comp$186K – $265.5K

Classified Tasks (22)

Automate 0%Augment 59%Human-Only 41%

Augment (13)

AI assists, human decides

Drive account health, adoption velocity, and ongoing technical deployment and success across the portfolio

operational

Ensure customer technical readiness for product activation and deployment

technical

Map customer workflows to inform solution design and adoption plans

analytical

Lead product and solution configuration for customer deployments

technical

Oversee deployment planning and coordinate customer rollout activities

operational

Guide customers toward high-impact use cases that showcase the platform’s value

leadership

Maintain expertise in OpenAI products (API, agentic platform, Codex, ChatGPT Enterprise) and conduct technical enablement sessions

technical

Translate customer objectives into actionable adoption roadmaps with clear sequencing, milestones, and KPIs

analytical

Surface customer feedback, field patterns, and technical blockers to Solutions Architecture, Product, Engineering, and Research

communication

Guide value realization by establishing baselines, defining KPIs, and producing post-deployment impact reports

analytical

Identify expansion opportunities where the platform can power new workflows or lines of business

analytical

Accelerate customer activation depth and drive strategic use cases from pilot to production

operational

Help customers demonstrate tangible business impact using OpenAI solutions

analytical

Human-Only (9)

Requires human judgment

Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization

leadership

Serve as the primary post-sales point of contact for assigned customers

communication

Identify and validate use cases by embedding with customer teams to understand workflows and pain points

analytical

Conduct configuration sessions and hands-on technical enablement across OpenAI products

technical

Partner with Sales, Solutions Architecture, Product, and Research to ensure a connected customer experience across touchpoints

communication

Build and maintain relationships with executive sponsors and technical stakeholders to align business goals with OpenAI capabilities

leadership

Coordinate cross-functional teams to keep stakeholders aligned, informed, and moving toward customer outcomes

operational

Facilitate workshops on use-case design, adoption best practices, champion building, and internal enablement

communication

Serve as technical advisor for existing customer implementations by guiding and optimizing account setup and configuration

technical

Job description

--- BEGIN UNTRUSTED EXTERNAL CONTENT (source: https://openai.com/careers/ai-success-engineer-government-washington-dc/) --- Skip to main contentResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)Log inTry ChatGPT(opens in a new window)ResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)AI Success Engineer, Government | OpenAICareersAI Success Engineer, Government OpenAI for Gov - Washington, DC and San FranciscoApply now(opens in a new window)About the TeamOpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.Our government customers have vital missions, and we must meet them with game-changing technology. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission.About the RoleThe AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform.You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.In this role, you will:Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization Own account health, adoption velocity, and ongoing technical deployment and success across your portfolioBe an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them Identify and validate use cases by embedding with customer teams to understand workflows and pain points Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.You’ll thrive in this role if you:8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leader

Source: OpenAI careers · scraped 2026-05-22

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