OpenAI

Ai Success Engineer Seoul South Korea Seoul South Korea

Classified Tasks (28)

Automate 0%Augment 64%Human-Only 36%

Augment (18)

AI assists, human decides

Drive account health and adoption across assigned customers.

operational

Ensure technical readiness for customer deployments.

technical

Identify new use cases for OpenAI’s platform within customer organizations.

creative

Deliver measurable value to customers using OpenAI’s platform.

analytical

Map customer workflows to uncover integration and automation opportunities.

analytical

Lead configuration and enablement activities for customer deployments.

technical

Oversee customer deployment plans and execution.

operational

Collaborate with Sales, Solutions Architecture, Product, and Research to coordinate the customer experience across touchpoints.

operational

Accelerate product adoption within customer organizations.

operational

Increase customer activation depth by expanding feature and usage adoption.

operational

Help customers demonstrate tangible business impact from deployments.

analytical

Own account health metrics, adoption velocity, and ongoing technical deployment success across a portfolio.

operational

Conduct technical enablement and product configuration sessions.

technical

Translate customer objectives into actionable adoption roadmaps with sequencing, milestones, and KPIs.

operational

Surface customer feedback, field patterns, and technical blockers to Solutions Architecture, Product, Engineering, and Research.

communication

Guide value realization and measure impact via baselines, KPI definition, and post-deployment reporting.

analytical

Identify high-leverage expansion opportunities where the platform can power new workflows or lines of business.

creative

Serve as technical advisor for existing customer implementations by guiding and optimizing account setup and configuration.

technical

Human-Only (10)

Requires human judgment

Serve as the primary post-sale point of contact for assigned customers.

communication

Partner deeply with customer teams to understand needs and priorities.

communication

Guide customers toward high-impact use cases that showcase platform value.

leadership

Guide strategic use cases from design through production rollout.

leadership

Validate use cases by embedding with customer teams to analyze workflows and pain points.

analytical

Lead account-level coordination across workstreams including new product activation, change management, and rollout planning.

leadership

Build and maintain relationships with executive sponsors and technical stakeholders.

communication

Align customer business goals with OpenAI capabilities.

analytical

Act as a cross-functional navigator to keep internal teams aligned, informed, and moving toward customer outcomes.

leadership

Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.

communication

Job description

--- BEGIN UNTRUSTED EXTERNAL CONTENT (source: https://openai.com/careers/ai-success-engineer-seoul-south-korea-seoul-south-korea/) --- Skip to main contentResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)Log inTry ChatGPT(opens in a new window)ResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)AI Success Engineer - Seoul, South Korea | OpenAICareersAI Success Engineer - Seoul, South KoreaAI Success - Seoul, South KoreaApply now(opens in a new window)About the TeamOpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.Our customers range from fast growing digital natives to the largest global enterprises, government agencies and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission.About the RoleThe Success Engineer role is the primary post-sales point of contact for a set of OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s platform.This role blends technical leadership, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform.You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.This role is based in Seoul, South Korea. In this role, you will:Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization.Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.Conduct technical enablement and configuration sessions across our broad product portfolio.Identify and validate use cases by embedding with customer teams to understand workflows and pain points.Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning.Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities.Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs.Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes.Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting.Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business.Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc..You’ll thrive in this role if you:8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep

Source: OpenAI careers · scraped 2026-05-22

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