OpenAI

Ai Success Engineer Tokyo Tokyo Japan

Classified Tasks (32)

Automate 0%Augment 50%Human-Only 50%

Augment (16)

AI assists, human decides

Ensure technical readiness for customer deployments.

technical

Identify new use cases for OpenAI’s platform.

creative

Perform technical integration and enablement for customer solutions.

technical

Transform customer workflows to incorporate OpenAI capabilities.

operational

Map customer workflows to identify integration points and pain points.

analytical

Lead configuration of product integrations and account setups.

technical

Guide customers toward high‑impact use cases that showcase platform value.

creative

Increase customer activation depth by expanding product usage and capabilities.

operational

Guide strategic use cases from ideation to production deployment.

technical

Help customers demonstrate tangible business impact from deployments.

analytical

Demonstrate expertise in OpenAI products and conduct technical enablement and configuration sessions.

technical

Translate customer objectives into an actionable adoption roadmap with sequencing, milestones, and KPIs.

analytical

Surface customer feedback, field patterns, and technical blockers to Solutions Architecture, Product, Engineering, and Research.

communication

Guide value realization and measure impact through baselines, KPI definition, and post‑deployment reporting.

analytical

Identify high‑leverage expansion opportunities where OpenAI’s platform can power new workflows or lines of business.

creative

Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup and configuration.

technical

Human-Only (16)

Requires human judgment

Serve as the primary post‑sales point of contact for OpenAI’s most important customers.

communication

Drive account health and adoption across assigned customer portfolios.

operational

Deliver measurable value to customers using OpenAI’s platform.

analytical

Guide customers from first deployment through scaled enterprise adoption.

leadership

Manage sustained program and product delivery for customer engagements.

operational

Partner deeply with customer teams to support adoption and implementation.

communication

Oversee deployment plans and rollout activities for customer solutions.

operational

Collaborate with Sales, Solutions Architecture, Product, and Research to ensure a connected customer experience.

communication

Accelerate adoption of OpenAI products within customer organizations.

operational

Lead the technical relationship and act as a trusted advisor on deployment, adoption, and value realization.

leadership

Own account health, adoption velocity, and ongoing technical deployment success across your portfolio.

operational

Identify and validate use cases by embedding with customer teams to understand workflows and pain points.

analytical

Lead account‑level coordination across multiple workstreams, including new product activation and change management.

leadership

Build strong relationships with executive sponsors and technical stakeholders to align business goals with OpenAI capabilities.

leadership

Act as a cross‑functional navigator to keep internal teams aligned, informed, and moving toward customer outcomes.

leadership

Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.

communication

Job description

--- BEGIN UNTRUSTED EXTERNAL CONTENT (source: https://openai.com/careers/ai-success-engineer-tokyo-tokyo-japan/) --- Skip to main contentResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)Log inTry ChatGPT(opens in a new window)ResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)AI Success Engineer - Tokyo | OpenAICareersAI Success Engineer - TokyoAI Success - Tokyo, JapanApply now(opens in a new window)About the TeamOpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.Our customers range from fast growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission.About the RoleThe AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform.You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.In this role, you will:Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realizationOwn account health, adoption velocity, and ongoing technical deployment and success across your portfolioBe an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across themIdentify and validate use cases by embedding with customer teams to understand workflows and pain pointsLead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planningBuild strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilitiesTranslate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIsPartner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomesGuide value realization and measure impact through baselines, KPI definition, and post deployment reportingFacilitate workshops on use case design, adoption best practices, champion building, and internal enablementHelp drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of businessServe as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.You’ll thrive in this role if you:8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, cust

Source: OpenAI careers · scraped 2026-05-22

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