Customer Marketing Manager Enterprise And Digital Natives San Francisco at OpenAI — task breakdown

--- BEGIN UNTRUSTED EXTERNAL CONTENT (source: https://openai.com/careers/customer-marketing-manager-enterprise-and-digital-natives-san-francisco/) --- Skip to main contentResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)Log inTry ChatGPT(opens in a new window)ResearchProductsBusinessDevelopersCompanyFoundation(opens in a new window)Customer Marketing Manager, Enterprise and Digital Natives | OpenAICareersCustomer Marketing Manager, Enterprise and Digital NativesMarketing - San FranciscoApply now(opens in a new window)About the TeamThe Customer Marketing team showcases real-world customer outcomes through storytelling, proof, and structured advocacy programs. We partner closely with GTM, Product Marketing, Communications, Creative, Events, and regional teams to bring customer impact to life.Enterprise and digital native storytelling is a core part of that effort, helping demonstrate product value, build credibility with senior decision-makers, and support co-marketing initiatives across channels.About the RoleAs a Customer Marketing Manager focused on enterprise and digital native storytelling, you will help tell the story of how leading organizations are deploying frontier AI in the real world. Your work will shape how executives, builders, and customers understand the business impact of OpenAI.You will own the development of customer stories from intake through publication, while helping ensure the right customers and use cases are prioritized. You’ll partner closely with Account Directors, GTM teams, and Product Marketing to identify high-impact storytelling opportunities and shape narratives that reflect both technical depth and business value. You will also collaborate with Content and Creative partners to support co-marketing and distribution.This role is ideal for someone who combines strong writing ability with sound judgment and is comfortable working across both technical and executive audiences.This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week.In this role, you will :Customer Story DevelopmentOwn the end-to-end development of enterprise and digital native customer stories, from intake through publication.Conduct interviews with customer stakeholders, including technical teams and business leaders.Write, edit, and finalize stories that clearly communicate use cases, outcomes, and product value.Translate complex technical implementations into narratives that resonate with both technical and executive audiences.Story Pipeline & PrioritizationPartner with Account Directors and GTM teams to identify high-value customer stories aligned to business priorities.Help prioritize customers and use cases based on impact, readiness, and strategic relevance.Drive clarity on timelines, inputs, and expectations to move stories efficiently through development.Story Production & ExecutionManage execution against a growing pipeline of customer stories.Coordinate review cycles across customers and internal stakeholders, including GTM, Communications, and Legal.Ensure stories move efficiently from draft to publication while maintaining a high bar for quality.Film & Supporting ContentSupport storytelling across formats, including film, interviews, and multimedia content.Assist with briefing, scripting support, customer preparation, and production coordination.Develop supporting assets such as executive spotlights and short-form customer content.Co-Marketing & Cross-Functional PartnershipPartner with Content, Creative, and GTM teams to support co-marketing efforts tied to customer stories.Translate stories into assets used across campaigns, events, and sales conversations.Collaborate with Product Marketing and Communications to ensure alignment with broader messaging.Editorial Quality & Narrative ImpactApply strong editorial judgment to shape clear, compelling narratives from complex inputs.Ensure consistency, clarity, and credibility across all customer-facing cont

Customer Marketing Manager Enterprise And Digital Natives San Francisco

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