OpenAI· IT· Seattle, New York City, and San Francisco
IT Support Specialist
Comp$60.58 – $108.17
Classified Tasks (18)
Automate 6%Augment 67%Human-Only 28%
Automate (1)
Fully handled by AI agents
Perform device imaging for employee devices.
technical
Augment (12)
AI assists, human decides
Serve as the primary point of contact for troubleshooting hardware, software, and network issues.
operational
Resolve incoming IT support requests and ensure prompt, reliable resolution for employee issues.
operational
Manage hardware and software inventories to maintain secure, up-to-date, and standardized systems.
administrative
Create and maintain repeatable workflows such as onboarding and device imaging.
operational
Participate in process and systems improvement initiatives and contribute ideas during IT team meetings.
analytical
Articulate technical issues, proposed solutions, and implementation timelines to technical and non-technical stakeholders.
communication
Troubleshoot and resolve macOS and related Apple ecosystem issues (and Windows issues as applicable).
technical
Administer identity and device management platforms such as Azure AD, Jamf, and Intune.
technical
Administer enterprise collaboration and productivity tools including Google Workspace, Office 365, Slack, and Atlassian products.
technical
Use ServiceNow to streamline ITSM processes, track incidents, and manage support tickets through resolution.
operational
Automate IT workflows using scripting or low-code tools.
technical
Manage IT projects from planning through execution.
leadership
Human-Only (5)
Requires human judgment
Coordinate with vendors for equipment procurement, repairs, and maintenance.
administrative
Collaborate with cross-functional teams to identify opportunities for support system and process improvement.
communication
Orchestrate audiovisual (AV) setup and manage technical aspects of high-production all-hands events.
operational
Mentor junior IT team members.
leadership
Coordinate with Security, Facilities, People Ops, and other internal partners to ensure seamless employee IT experiences.
communication
Job description
IT Support Specialist | OpenAI Careers ## IT Support Specialist IT - Seattle, New York City, and San Francisco Apply now(opens in a new window) **About the Team** The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience. **About the Role** As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives. We’re looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments. This role is based out of our Bellevue, San Francisco, or New York City office and requires 5 days in office per week. We offer relocation assistance to new employees. **In this role, you will:** * **Improve Support Systems and Processes**: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings. * **Collaborate across OpenAI**: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders. * **Act as Frontline IT Support**: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. * **Manage Vendors and Equipment**: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems. **You might thrive in this role if you:** * Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products. * Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions. * Excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users. * Have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes. * Are experienced with ServiceNow, leveraging it for IT service management (ITSM) to streamline processes, track incidents, and ensure efficient support ticket handling and resolution. * Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement. * Exhibit precision and attention to detail in your work, consistently delivering high-quality results. * Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences. * Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus. **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push