OpenAI· Product Operations· San Francisco
Product Operations Manager
Comp$257K – $285K
Classified Tasks (23)
Automate 0%Augment 78%Human-Only 22%
Augment (18)
AI assists, human decides
Provide operational expertise and leverage for product teams bringing solutions to market
operational
Streamline and automate organizational operations and information channels across Applied and adjacent functions
operational
Stand up and operate alpha, beta, and GA programs with clear entry and exit criteria
operational
Run internal dogfooding programs
operational
Transform qualitative and quantitative program insights into prioritized product work
analytical
Own the launch calendar for the product group
administrative
Run and maintain the launch readiness cadence for the product group
operational
Build systems to capture user feedback
technical
Triage incoming user feedback through defined processes
operational
Synthesize user feedback into actionable recommendations for product teams
analytical
Manage timelines for launches and high-impact moments
operational
Manage communications related to launches and high-impact moments
communication
Build internal tools and automations to scale operational workflows (e.g., feedback intake, issue taxonomy, release notes)
technical
Contribute to building and scaling the Product Operations function
leadership
Codify Product Operations best practices
administrative
Raise the quality bar for Product Operations processes and outputs
leadership
Run betas and launch activities to bring products to market
operational
Collaborate closely with Product, Engineering, and cross-functional partners on central systems like launch calendars and readiness processes
communication
Human-Only (5)
Requires human judgment
Recruit design partners for alpha/beta/GA programs
communication
Run cross-functional checkpoints across Product, Engineering, Research, Safety, Security, Legal, Support, and GTM
leadership
Lead coordination for high-impact events such as Dev Day demos, rollout waves, and partner showcases
leadership
Allocate and manage resources for launches and high-impact moments
leadership
Mentor peers within the Product Operations function
leadership
Job description
OpenAI Careers ## Product Operations Manager Product Operations - San Francisco Apply now(opens in a new window) **About the Team** OpenAI’s Applied AI org is the product development arm of the company, bringing the power of advanced AI models to the world via APIs and user‑interface products (ChatGPT,Codex, etc). The Product Ops team is responsible for providing operational expertise and leverage for product teams bringing solutions to market, and streamlining and automating org operations and information channels (across Applied and with adjacent functions) to set strong foundations for collaboration at scale. **About the Role** This Product Operations Manager role is for a senior IC. Our ideal candidate has deep experience in Product Operations at one or more scaling tech companies, working very closely with Product/Engineering and XFN partners on both central systems (e.g., launch calendar / launch readiness) and bringing products to market by running betas and launch activities. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. **In this role, you will:** * Stand up and operate alpha/beta/GA programs with clear entry/exit criteria, recruiting design partners, running internal dogfooding, and transforming qualitative/quantitative insights into prioritized product work. * Own the launch calendar and readiness cadence for a product group; run XFN checkpoints across Product, Eng, Research, Safety, Security, Legal, Support, and GTM. * Build the systems to capture, triage, and synthesize user feedback into actionable recommendations. * Lead coordination for high‑impact moments (e.g., Dev Day demos, rollout waves, partner showcases), managing timelines, resources, and communications to ensure successful outcomes. * Build internal tools/automations (code/no‑code/AI) that scale operations: Feedback intake, issue taxonomy, release notes, etc.Contribute to building and scaling the Product Operations function at OpenAI—codifying best practices, raising the quality bar, and mentoring peers. **You might thrive in this role if you:** * Are regularly working with agentic AI tools to increase your leverage (e.g. Codex) * Have an entrepreneurial spirit, bias for action, and high agency; you ship v1s quickly and iterate to quality at scale. * Can build systems/tools (via code / no‑code / AI) to make internal processes simple, fast, and reliable. * Can self‑prioritize and context switch across multiple projects and stakeholders without losing the thread. * Are a clear, persuasive communicator in writing and in the room; you influence without authority. * Are engaged and curious about the rapidly evolving AI and agentic‑systems landscape. * Know how to find the line between chaos and bureaucracy when setting up processes. * Can nurture a fun, inclusive, high‑ownership team culture. * Appreciate the technical nuances of LLM‑powered agents (tool use, evals, telemetry, safety constraints). **Specific technologies / skills that will be helpful in this role** * Experience with OpenAI tools and APIs (ChatGPT, Codex, text generation, structured outputs, function calling, etc) * Programming Languages: Python, JavaScript (for automation scripts). * No‑Code/Low‑Code Platforms: Airtable, Retool, Zapier (or equivalents). * Data Analysis & Visualization Tools: Experience with data languages/tools like SQL, Google Sheets automations, Databricks. * Git & GitHub. * Terminal proficiency and comfort with CLIs; **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to a