OpenAI· Human Data· San Francisco
Program Manager, Human Data
Comp$162K – $240K
Classified Tasks (19)
Automate 0%Augment 68%Human-Only 32%
Augment (13)
AI assists, human decides
Turn human feedback into reliable signals for training and evaluation
analytical
Run end-to-end data collection programs for everyday and high-stakes model use cases
operational
Design and execute bespoke data campaigns
operational
Generate scalable synthetic data for model training and evaluation
technical
Implement product-embedded signals to collect human feedback within products
technical
Execute complex programs for collecting high-quality data in collaboration with research, operations, and engineering
operational
Collect labeled data according to program specifications
operational
Review labeled data for quality and conformity to instructions
analytical
Deliver finalized datasets to internal stakeholders for training and evaluation
administrative
Write instructions and task guidelines for AI trainers and external vendors
communication
Define success criteria and metrics for data campaigns
analytical
Assess labeled data using internal tooling and provide actionable feedback to AI trainers
analytical
Recommend tooling and process improvements to optimize for quality, throughput, and AI trainer experience
operational
Human-Only (6)
Requires human judgment
Design end-to-end programs that capture the depth of human intent behind model uses
leadership
Partner across research teams, operations, and engineering to translate signals into training datasets, novel evaluations, and feedback loops
communication
Serve as the interface between external vendors and AI trainers to ensure successful completion of human data campaigns
communication
Coordinate with external vendors, trainers, and internal researchers to collect, review, and deliver high-quality data
communication
Gather requirements from stakeholders for human data campaigns
communication
Calibrate AI trainers to align labeling and evaluation standards
leadership
Job description
Program Manager, Human Data | OpenAI Careers ## Program Manager, Human Data Human Data - San Francisco Apply now(opens in a new window) **About the Team** The Human Data team turns human feedback into reliable signals for training and evaluation. We design and run end-to-end programs that capture the depth of human intent behind everyday and high-stakes uses of our models. Our remit spans bespoke data campaigns, scalable synthetic data generation, and product-embedded signals. We partner closely across all research teams to translate these signals into training datasets, novel evaluations, and feedback loops that push the frontier of our models and advancetheir applications. **About the Role** As a Program Manager (PGM) in the Human Data team you will partner with our research teams, operations and engineering to execute complex programs for collecting high-quality data. You will be a key interface between our external vendors and AI trainers, ensuring human data campaigns are successfully completed. Your work will play a key role in enabling OpenAI to train safe models that will land in the real world This role is based in our San Francisco HQ. **In this role, you will:** * Work in a high velocity environment, where the outcome of your work will have a direct impact on the models that OpenAI deploy in the real world * Work closely with external vendors, trainers and internal researchers to collect, review, and deliver high-quality data * Gather requirements, write instructions, define success criteria, and calibrate the AI trainers * Use internal tooling to assess labeled data and provide feedback to AI trainers * Think critically and share recommendations on tooling and process improvements, optimizing for quality, throughput, and AI trainer experience **You’ll thrive in this role if:** * **You thrive in dynamic environments.** You are comfortable navigating ambiguity, managing shifting priorities, and adapting to fast-paced changes without missing a beat. * **You’re curious about AI, LLMs, Agents.** While not required, an interest or background in these areas will help you connect the dots in our broader mission. * **You have a can-do attitude.** You don’t shy away from rolling up your sleeves and tackling the "grunt work" with the same enthusiasm as high-visibility tasks. * **You’re an excellent communicator.** You love bringing people together, fostering collaboration, and providing clarity in complex situations. Your empathetic approach helps you understand different perspectives and build strong, trusting relationships. * **You are resilient and flexible.** Setbacks don’t rattle you. You bounce back quickly, adjust strategies as needed, and maintain a positive, solution-oriented mindset. * **You’re super organized amidst chaos**. Even when things are moving quickly, you keep track of details, manage competing demands, and bring structure to complexity. * **You enjoy operational work**. While you might have an interest in broader topics like safety, you find satisfaction in executing operational tasks efficiently and effectively. * **You have a knack for data.** You've gone beyond basic data annotation and have hands-on experience with data analytics, using insights to inform decisions and improve processes. * **You’re energized by start-up environments.** If you enjoy the hustle, resourcefulness, and rapid iteration typical of start-ups, you’ll feel right at home. * **You have some relevant experience.** Ideally, you have at least 1-2 years of relevant experience and are eager to grow within a role that challenges and develops your skills. **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be cr