OpenAI· Technical Success· San Francisco
Solutions Engineer, Core Digital Native
Comp$221K – $278K
Classified Tasks (21)
Automate 10%Augment 62%Human-Only 29%
Automate (2)
Fully handled by AI agents
Answer security and compliance questions from customers using standardized collateral.
technical
Guide customers to relevant security and compliance resources (e.g., trust portal).
operational
Augment (13)
AI assists, human decides
Identify highest-value use cases and applications.
analytical
Work with business and technical teams to demonstrate the value of OpenAI solutions.
technical
Recommend architectural patterns to kickstart customers' implementation and development.
technical
Provide technical expertise during pre-sales interactions.
technical
Outline value propositions and answer product, API, and LLM-related questions.
technical
Build and present demos demonstrating how OpenAI products meet customers' business needs.
technical
Scope customer use cases for OpenAI implementations.
analytical
Provide in-depth technical advisory to customers.
technical
Create and maintain documentation, guides, and FAQs for common pre-sales questions and requirements.
administrative
Gather and relay customer feedback to internal teams to represent the voice of the customer.
communication
Identify themes across customers and incorporate feedback into product planning.
analytical
Escalate complex security and compliance requirements to appropriate internal teams.
operational
Translate business and technical topics for audiences including senior leaders.
communication
Human-Only (6)
Requires human judgment
Partner with Digital Native customers to ensure they achieve tangible business value from OpenAI models.
leadership
Partner with senior business stakeholders to understand their pre-sales needs.
communication
Guide customers' AI strategy.
leadership
Develop and nurture customer relationships during the evaluation, validation, and purchasing process.
communication
Collaborate with Digital Native Sales, Security, and Product teams.
operational
Own problems end-to-end to resolution.
operational
Job description
Solutions Engineer, Core Digital Native | OpenAI Careers ## Solutions Engineer, Core Digital Native Technical Success - San Francisco Apply now(opens in a new window) **About the Team** The Technical Success team is responsible for the customer experience on the OpenAI suite of products, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. **About the Role** We are seeking a solutions engineer to partner with our Digital Native customers and ensure they achieve tangible business value from our models through the OpenAI suite of products. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Digital Native Sales, Security, and Product teams. This role is based in San Francisco, CA or New York, NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. **In this role, you will:** * Deliver an exceptional pre-sales customer experience for Digital Native prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. * Demonstrate how leveraging OpenAI’s suite of products can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. * Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. * Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process. * Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. * Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams. **You’ll thrive in this role if you:** * Have 10+ years of experience in a technical pre-sales or similar role, including 4+ years selling to technology customers, managing C-level technical and business relationships with complex global organizations. * Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support. * Have foundational training in programming languages like Python or Javascript. * Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture. * Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders. * Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done. * Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at