OpenAI· Go To Market· Munich, Germany
Solutions Engineer, Digital Natives
Classified Tasks (16)
Automate 0%Augment 69%Human-Only 31%
Augment (11)
AI assists, human decides
Ensure safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises.
technical
Guide customers' AI strategy and identify highest-value use cases and applications.
leadership
Demonstrate how ChatGPT and the OpenAI API can meet customers' business needs and deliver business value.
communication
Build and present demos that showcase OpenAI solutions.
technical
Scope use cases for customer implementations.
analytical
Recommend architectural patterns to kickstart implementation and development.
technical
Provide in-depth technical advisory on product, API, and LLM-related questions.
technical
Create and maintain documentation, guides, and FAQs related to common pre-sales questions and requirements.
communication
Gather and relay customer feedback to internal teams and identify themes across customers.
analytical
Incorporate customer feedback into product planning.
leadership
Serve as the first line of defense for security and compliance questions by explaining standardized collateral and guiding customers to relevant resources.
operational
Human-Only (5)
Requires human judgment
Act as a trusted advisor and thought partner for customers to help them maximize value from OpenAI models and products.
leadership
Partner with Digital Natives customers and senior business stakeholders to understand pre-sales needs.
communication
Deliver an exceptional pre-sales customer experience by outlining value propositions and answering technical questions.
communication
Escalate complex security and compliance requirements to appropriate internal teams.
administrative
Collaborate with Sales, Customer Success, Security, and Product teams to support customer engagements.
communication
Job description
Solutions Engineer, Digital Natives | OpenAI Careers ## Solutions Engineer, Digital Natives Go To Market - Munich, Germany Apply now(opens in a new window) **About the Team** The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models. **About the Role** We are seeking an experienced pre-sales solutions engineer to partner with our Digital Natives customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales, Customer Success, Security, and Product teams. This role is based in our Munich office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. **In this role, you will:** * Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. * Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. * Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. * Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. * Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams. **You’ll thrive in this role if you:** * Have 5+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations. * Have full professional fluency in both German and English. * Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support. * Have industry experience in programming languages like Python or Javascript and working with REST APIs. * Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture. * Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders. * Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done. * Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the