OpenAI· Technical Success· New York City
Solutions Engineer, Education
Comp$221K – $278K
Classified Tasks (21)
Automate 0%Augment 43%Human-Only 57%
Augment (9)
AI assists, human decides
Ensure safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises.
technical
Design and recommend AI-based solutions for customer service, automated content generation, and novel applications.
technical
Demonstrate product and technical value to stakeholders through presentations and technical explanations.
communication
Deliver technical pre-sales support by providing expertise, outlining value propositions, and answering product, API, and LLM-related questions.
technical
Build and present product demos to showcase use cases and capabilities.
technical
Scope, document, and prioritize customer use cases and implementation requirements.
analytical
Recommend architecture patterns and integration approaches for customer solutions.
technical
Create and maintain documentation, guides, and FAQs for common pre-sales questions and requirements.
administrative
Gather and relay customer feedback to internal teams and identify cross-customer themes for product planning.
analytical
Human-Only (12)
Requires human judgment
Act as a trusted advisor and thought partner to customers to maximize value from OpenAI models and products.
leadership
Partner with the Education sales team to support Higher Education and K–12 institutions in adopting and scaling OpenAI tools.
operational
Engage with educators, administrators, IT leaders, and institutional stakeholders to identify opportunities to apply AI to enhance teaching, learning, and operational efficiency.
communication
Design thoughtful, responsible AI solutions aligned with institutional values, privacy requirements, and student-centered outcomes.
technical
Provide in-depth technical advisory throughout the pre-sales process.
technical
Incorporate customer feedback and themes into product planning and strategy.
leadership
Contribute to team best practices and influence deal strategy through shared learnings.
leadership
Mentor other Solutions Engineers through informal coaching and example-setting.
leadership
Lead security, privacy, and compliance discussions by exercising technical and risk judgment and explaining standardized collateral.
technical
Guide customers through trust tradeoffs and escalate complex security or compliance requirements appropriately.
communication
Collaborate with Education Go-to-Market, Policy/Global Affairs, and GRC teams to coordinate a seamless customer experience.
operational
Own the technical strategy for a portfolio of strategic Education customers and lead complex pre-sales engagements end to end.
leadership
Job description
Solutions Engineer, Education | OpenAI Careers ## Solutions Engineer, Education Technical Success - New York City Apply now(opens in a new window) **About the Team** The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies and organizations across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models. **About the Role** We are seeking an experienced pre-sales Solutions Engineer to partner with our Education sales team in supporting Higher Education institutions and K–12 organizations as they adopt and scale OpenAI’s tools and products. In this role, you will work closely with educators, administrators, IT leaders, and institutional stakeholders to apply AI in ways that enhance teaching and learning, improve operational efficiency, and responsibly address complex challenges across the education ecosystem. You will serve as a trusted technical advisor, bringing deep product knowledge and strong communication skills to demonstrate value, design thoughtful solutions, and guide responsible AI adoption aligned with institutional values, privacy requirements, and student-centered outcomes. Your work will directly support OpenAI’s broader mission to ensure AI benefits all of society, with a particular focus on expanding access, equity, and positive impact in education. *This role is based in New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.* **In this role, you will:** * Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. * Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. * Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. * Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. * Act as a technical multiplier for the team by contributing to best practices, influencing deal strategy, and informally mentoring other Solutions Engineers through shared learnings and example-setting. * Serve as the first line of defense for security, privacy, and compliance discussions by exercising sound technical and risk judgment, explaining standardized collateral, guiding customers through trust tradeoffs, and escalating complex requirements appropriately. * Collaborate closely with the Education Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience. **You might thrive in this role if you:** * Have 7+ years of experience in technical pre-sales or adjacent technical advisory roles, with a track record of independently owning complex, high-stakes customer engagements. * Are comfortable operating independently in ambiguous, fast-evolving environments, making progress without fully formed playbooks or perfect information. * Own the technical strategy for a portfolio of strategic Education customers, leading complex pre-sales engagements end to end * Demonstrate a thorough understanding of IT security principles and customer requirements for technical