OpenAI· Technical Success· San Francisco
Solutions Engineer, Healthcare & Life Sciences
Comp$221K – $278K
Classified Tasks (22)
Automate 0%Augment 73%Human-Only 27%
Augment (16)
AI assists, human decides
Ensure developers and enterprise customers maximize benefit, value, and adoption from OpenAI models.
operational
Guide customers' AI strategy and recommend strategic approaches.
leadership
Identify and prioritize the highest-value use cases and applications.
analytical
Collaborate with business and technical teams to demonstrate product value to customers.
communication
Recommend architectural patterns to kickstart customers' implementation and development.
technical
Deliver pre-sales technical expertise by outlining the value proposition of OpenAI solutions.
technical
Respond to product-, API-, and LLM-related technical questions from prospects and customers.
technical
Build and present demos that illustrate solution capabilities and business impact.
technical
Scope use cases and define implementation boundaries during pre-sales.
analytical
Provide in-depth technical advisory to customer engineering and product teams.
technical
Create and maintain documentation, guides, and FAQs addressing common pre-sales questions and requirements.
administrative
Gather and relay customer feedback to internal teams to represent the voice of the customer.
communication
Identify themes and patterns across customer feedback and surface them for product planning.
analytical
Serve as first line of defense for security and compliance questions during pre-sales engagements.
technical
Explain standardized security and compliance collateral to customers.
communication
Guide customers toward relevant security and trust resources (e.g., trust portal).
communication
Human-Only (6)
Requires human judgment
Partner with large Healthcare & Life Sciences customers to drive tangible business value from OpenAI products.
operational
Engage senior business stakeholders to gather and understand pre-sales needs.
communication
Develop and nurture customer relationships through evaluation, validation, and purchasing stages.
communication
Incorporate customer feedback into product planning and roadmaps.
leadership
Escalate complex security, compliance, and technical requirements to appropriate internal teams.
operational
Collaborate closely with Healthcare & Life Sciences and Large Enterprise Sales, Security, and Product teams.
communication
Job description
Solutions Engineer, Healthcare & Life Sciences | OpenAI Careers ## Solutions Engineer, Healthcare & Life Sciences Technical Success - San Francisco Apply now(opens in a new window) **About the Team** The Technical Success team is responsible for the customer experience on the OpenAI suite of products, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. **About the Role** We are seeking a solutions engineer to partner with our largest Healthcare & Life Sciences customers and ensure they achieve tangible business value from our models through the OpenAI suite of products. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Healthcare & Life Sciences and Large Enterprise Sales, Security, and Product teams. This role is based in San Francisco, CA or New York, NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. **In this role, you will:** * Deliver an exceptional pre-sales customer experience for large Healthcare & Life Sciences prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. * Demonstrate how leveraging OpenAI’s suite of products can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. * Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. * Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process. * Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. * Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams. **You’ll thrive in this role if you:** * Have 10+ years of experience in a technical pre-sales or similar role, including 3+ years selling to Healthcare & Life Sciences customers, managing C-level technical and business relationships with complex global organizations. * Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support. * Have foundational training in programming languages like Python or Javascript. * Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture. * Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders. * Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done. * Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed. **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world throug