OpenAI· Recruiting· Singapore
Systems & Enablement Lead, Recruiting Operations
Classified Tasks (29)
Automate 0%Augment 72%Human-Only 28%
Augment (21)
AI assists, human decides
1. Own recruiter-facing intake and triage for operational support requests across recruiting workflows.
operational
2. Design and run support queues to manage incoming support requests.
operational
3. Implement and manage channel triage for support communications.
operational
6. Conduct regular service health reviews to assess recruiting system performance.
analytical
7. Own enablement for operational workflow changes.
operational
8. Create and maintain documentation for operational workflows and changes.
administrative
9. Develop and deliver training on operational workflow changes.
communication
11. Communicate workflow changes through organized change communications.
communication
13. Follow through on approval processes to ensure approvals complete cleanly.
operational
15. Identify recurring support themes by analyzing support requests and operational signals.
analytical
16. Drive fixes through process changes to address recurring issues.
operational
17. Implement documentation improvements targeting frequent support pain points.
administrative
18. Implement automation solutions to reduce repeat support work.
technical
22. Monitor service health using data and operational signals to detect and prioritize issues.
analytical
23. Prioritize operational improvements based on data-driven insights.
analytical
24. Reduce repeat work by implementing durable process or system changes.
operational
25. Evaluate practical AI and automation opportunities to improve support quality, speed, and consistency.
technical
26. Ensure support requests are routed correctly within support mechanisms.
operational
27. Ensure documentation stays current and accurate.
administrative
28. Surface recurring issues early for timely remediation.
analytical
29. Turn operational pain points into durable improvements.
operational
Human-Only (8)
Requires human judgment
4. Establish and manage service level agreements (SLAs) for support response and resolution.
leadership
5. Define and maintain escalation paths for handling complex or urgent issues.
leadership
10. Host office hours to provide direct operational support to recruiters and coordinators.
communication
12. Coordinate offer approvals and other sensitive recruiting workflows.
operational
14. Handle exceptions in sensitive recruiting workflows and apply resolution steps.
operational
19. Escalate and hand off configuration, control, or integration issues to People Systems.
operational
20. Define criteria to determine whether RecOps should resolve an issue directly or escalate it to People Systems.
leadership
21. Partner with recruiters, coordinators, People Systems, and cross-functional stakeholders to improve workflow usability and reliability.
leadership
Job description
Systems & Enablement Lead, Recruiting Operations | OpenAI Careers ## Systems & Enablement Lead, Recruiting Operations Recruiting - Singapore Apply now(opens in a new window) **About the Team** At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) to benefit all of humanity. Our mission attracts the world’s top talent across research, engineering, product, policy, and operations. OpenAI’s Recruiting Operations (RecOps) team provides the systems, workflows, and data foundation that power hiring at OpenAI. Within RecOps, the Systems & Enablement function owns the recruiting technology ecosystem—ensuring our ATS, offer workflows, and connected tools are reliable, well-governed, and user-centric. **About the Role** We are seeking a Systems & Enablement Lead, Recruiting Operations who will own high-impact operational support across recruiting workflows. This person will own intake, triage, enablement, service health, and day-to-day support across recruiter and coordinator workflows, while partnering closely with People Systems on issues that require system configuration, controls, or integration changes. This is an operations role focused on making recruiting workflows usable, well-supported, and scalable. You will help ensure support requests are routed well, documentation stays current, approvals move cleanly, recurring issues are surfaced early, and operational pain points turn into durable improvements. **Your Responsibilities:** * Owning recruiter facing intake and triage for operational support requests across recruiting workflows. * Designing and running support mechanisms such as queues, channel triage, SLA management, escalation paths, and service health reviews. * Owning enablement for operational workflow changes, including documentation, training, office hours, and change communication. * Supporting offer approval and other sensitive recruiting workflows through clear coordination, followthrough, and exception handling. * Identifying recurring support themes and driving fixes through process changes, documentation improvements, automation, or handoff to People Systems. * Defining what RecOps should solve directly versus what should be escalated to People Systems for configuration, controls, or integration work. * Partnering closely with recruiters, coordinators, People Systems, and cross functional stakeholders to improve workflow usability and reliability. * Using data and operational signals to monitor service health, prioritize improvements, and reduce repeat work. * Evaluating practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls. **We’re Seeking:** * 5+ years of experience in recruiting operations, HR systems, people technology, or related roles. Hands-on experience administering an ATS (Ashby strongly preferred). * Strong understanding of recruiting workflows, offers, and hiring data. * Ability to balance detailed systems work with user support and enablement. * Strong communication and stakeholder partnership skills. * Comfort working in fast-moving, evolving environments. * Highly detail-oriented, with strong operational discipline and a commitment to accuracy and consistency. **Nice to Have:** * Experience supporting global or multi-entity hiring. * Familiarity with compliance-sensitive or highly regulated workflows. * Experience creating training and documentation for operational teams. * Experience working with analytics or downstream HR systems. **Workplace & Location** This role is based in our Singapore office and we use a hybrid work model with three days in the office per week. **About OpenAI** OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world throug