xAI· Safety· Bastrop, TX

Safety Trainer - Monetization

Classified Tasks (27)

Automate 0%Augment 70%Human-Only 30%

Augment (19)

AI assists, human decides

Create high-impact learning experiences focused on Ads, payment systems, and fintech products

creative

Develop asynchronous e-learning focused on Ads, payment systems, and fintech products

creative

Design instructional materials such as user manuals, job aids, and knowledge base content

communication

Maintain and update instructional materials, including user manuals, job aids, and knowledge base articles

administrative

Assess training effectiveness using data-driven metrics such as adoption rates and assessment scores

analytical

Identify skill gaps from training data and refine training programs accordingly

analytical

Leverage AI tools and technologies to enhance training management and improve operational efficiency

technical

Use metrics to close skill gaps and strengthen platform trust and safety

analytical

Collect complex training and operational data to inform decisions

analytical

Analyze complex data to determine learning requirements and strategic priorities

analytical

Visualize complex data to communicate insights and inform stakeholders

analytical

Build BI dashboards and craft data-driven narratives using analytics and dashboard tools

analytical

Apply AI-powered analytics and automation platforms to improve quality and optimize operations

technical

Own end-to-end maintenance of internal and external knowledge bases

operational

Create new knowledge base articles and update existing content

communication

Manage and administer learning content within Learning Management Systems (LMS)

administrative

Use CRM tools to support training, onboarding, and enablement workflows

operational

Author e-learning modules and interactive content using content authoring software

creative

Develop training content specifically to support agent scaling and performance improvement

creative

Human-Only (8)

Requires human judgment

Facilitate live virtual training sessions focused on Ads, payment systems, and fintech products

communication

Facilitate in-person workshops focused on Ads, payment systems, and fintech products

communication

Lead end-to-end onboarding for new hires, including Customer Service agents, Ad Operations, and Payments teams

leadership

Equip new hires with the technical and soft skills required for Ads, Payments, and fintech roles

leadership

Build cross-functional safety training programs in partnership with Customer Support, Ads, and Payments stakeholders

operational

Design and implement role-plays as part of training programs to practice skills

communication

Manage training projects and programs end-to-end, coordinating cross-functional collaboration

leadership

Design and scale agent training programs to support growth and operational needs

leadership

Job description

ABOUT xAI xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. RESPONSIBILITIES: Training Design & Delivery: Create and facilitate high-impact learning experiences—including live virtual sessions, in-person workshops, and asynchronous e-learning—focused on Ads, payment systems, fintech products. Onboarding & Enablement: Lead the end-to-end onboarding for new hires, (including Customer service agents, Ad Operations & Payments) equipping them with the technical and soft skills needed for Ads, Payments & fintech landscape. Content Development: Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content. Performance Metrics: Assess training effectiveness using data-driven metrics, such as adoption rates and assessment scores, to identify skill gaps and refine programs. BASIC QUALIFICATIONS: Bachelor’s degree in Education, Instructional Design, or related field (or equivalent practical experience) Experience: Most roles require 3–5+ years in technical training or enablement within a corporate or financial setting. Expertise in designing and scaling agent training programs, including content development. Adult Learning Principles: Proficiency in instructional design models (e.g., ADDIE) and tailoring content for professional learners. Technical Proficiency: Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like Articulate 360 or Adobe Captivate. Strong data analytics skills to determine learning requirements Excellent project and program management capabilities with a track record of cross-functional collaboration Experience leveraging AI tools and technologies to enhance training management and operational efficiency. Track record of building cross-functional safety training programs in partnership with Customer Support, Ads & payments stakeholders, using role-plays and metrics to close skill gaps and strengthen platform trust/safety. PREFERRED SKILLS AND EXPERIENCE: Demonstrated ability to collect, analyze, and visualize complex data to inform strategic decisions Proficiency with BI and dashboard tools (e.g., SQL, Dremel, Looker/Data Studio, Tableau) to craft data-driven narratives Familiarity with AI-powered analytics and automation platforms for quality improvement and operational optimization Ability to own the end-to-end maintenance of internal and external knowledge bases, including creating new articles, updating existing co

Source: xAI careers · scraped 2026-05-22

Apply at xAI